Privacy Policy

1. Introduction

Welcome to Sidecar, operated by Sidecar Technologies LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, mobile phone number, organization details)
• Customer data you enter into the CRM system
• Appointment and scheduling information
• Business goals and tracking data
• Payment information (processed securely through third-party payment processors)
• Communications with us and feedback you provide

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Power AI agents to automate scheduling and customer management
• Generate insights and recommendations for your business
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

4. AI Agent Data Processing

Sidecar uses AI agents to provide automation features. When using AI agents:

• Your customer and scheduling data may be processed by AI models to generate suggestions
• AI processing occurs on secure servers and is subject to strict data handling policies
• We do not use your data to train AI models without your explicit consent
• You maintain control over which automations are enabled and can review AI suggestions

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, and text message delivery through providers such as Twilio and mobile carriers). We share information with these providers only as needed to operate the Service — not for their own marketing purposes.
• AI processing: Data processed by AI systems to provide automation features.
• Legal requirements: When required by law or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Export of your customer and business data
• Objection to processing of your information
• Opt-out of certain communications

8. SMS and Text Messaging

If you opt in to receive text messages from Sidecar, we may send SMS messages related to your account and use of the Service, including account, lead, task, scheduling, and assistance messages, security alerts, product notifications, and conversational replies from Max AI (our conversational assistant). Message frequency may vary based on your account activity. Message and data rates may apply.

8.1 How You Opt In

We only send SMS messages to phone numbers you provide and for which you give explicit consent. When you add or change the phone number on your profile in Sidecar, you must check an unchecked consent box confirming that you agree to receive SMS notifications from Sidecar. We do not send SMS messages without this opt-in. Enabling the Max AI Assistant in your account settings is an additional, separate opt-in to receive assistant messages from Max; this control is off by default and must be actively enabled.

8.2 How to Opt Out and Get Help

You can opt out of SMS messages at any time by replying STOP to any message from Sidecar. For help, reply HELP or contact us at support@sidecar.pro.

8.3 Mobile Information and Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of the text messaging services used to deliver messages (such as Twilio and mobile carriers), solely to enable message delivery. We do not sell or rent mobile phone numbers or SMS consent data.

For additional terms governing our SMS program, see our Terms and Conditions.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@sidecar.pro